Travel Insurance Claims

When on holiday the last thing you want to be worrying about is what to do if you need to make a claim.

That's why we aim to make the claims process as simple and easy as possible with the added support of Mutuaide, our 24/7 emergency claims helpline. 

This page is for claims relating to:

• Personal travel
• Business travel
• Legal expenses

If you need to make a new claim, please ensure you have the following:

• Policy number
• Your name and address
• Details of the incident that has led to the claim including date, circumstances and, if possible, an estimate of the cost
• Your contact number

Where to make a claim depends on where you bought your policy from, this will be either Mutual Direct or local agency office.

You'll find who your policy is held with on the front page of your policy schedule.