The power of mutuality

For over 20 years we have been rewarding our loyal General Insurance customers through Mutual Bonus, providing members with a saving on their renewal premium depending on how long they’ve been with us.

Our long-term financial stability meant that in 2024 we provided £238m of savings to our GI members to reward their loyalty.

Providing a first-class local, personal service is central to our organisation and is what our members want and expect. We do this is through our network of 280 agency offices and our UK-only call centres.

We believe it’s this focus that means 94% of policies renewed with us in 2024* and why we continue to receive independent recognition, winning the Which? Insurance Brand of the Year in 2025 for yet another year.

We are committed to making a positive difference for our members, for farming, and for rural communities, pledging £4m to local and national charities in 2025.

The NFU Mutual Charitable Trust, our Agency Giving Fund, our support for the Farm Safety Foundation and our investment tackling rural crime are just some of the ways we help the communities we serve.

Please visit our Responsible Business Hub to find out more.

As a mutual, supporting our members and paying their claims comes first.

We've been providing quality insurance for over 110 years and will be there for you should the worst happen.

In 2024 we paid 96.7% of General Insurance claims totalling more than £1.4bn.**

As an NFU Mutual customer, you are also a member. This means you’re entitled to vote on resolutions that come before the AGM. Ahead of our AGM we write to members, providing information about our results and our progress, and where to learn more before you vote.